Returns:

Due to hygiene and safety reasons, we are unable to process returns for opened or used beauty products.

To be eligible for a return:

• Products must be unopened, unused, and in their original condition and packaging

• Returns must be requested within 30 days of delivery

• Final sale items are not eligible for return

• Store locations do not accept returns for beauty products — all returns must be sent to our returns warehouse

Processing Your Refund:

Once your return is received and inspected at our returns warehouse, we’ll email you to confirm whether your return has been approved or rejected.

If approved:

• Refunds will be issued to your original method of payment

• Please allow 3–5 business days for the refund to process after approval

Refunds (if applicable):

Approved refunds will be automatically applied to your original payment method within 3–5 business days.

Shipping:

• Orders are shipped via Australia Post

• Original shipping and expediting fees are non-refundable

• Return shipping costs are the customer’s responsibility, unless the item is defective or we made an error

Need Help?

If you have any questions or need assistance with a return or refund request, please contact us at
hello@madgebeauty.com